Frequently Asked Questions

Can you pick me up at the airport, bus or train station for my trip?
We recommend that you stay in Chiang Mai city the night prior to your visit. Flights and trains are often late and we cannot wait at stations or airports. If you wish to go straight to our park and have us wait for you then we can arrange a private vehicle for you, the cost of the vehicle will be advised when you give us details of your requirements.
What is your refund policy?
Please see our terms and conditions. This is covered in the General Booking Conditions Section Here
Is it possible to change the dates of my visit?
Yes, provided there is availability. There is a 1,055 Baht per person, per booking changing fee.
Can I pay my remaining balance online?
No – Please pay the balance, cash in Thai Baht, when you arrive at the project you have booked.
Do I need travel insurance?
All visitors and volunteers are covered by our accident insurance up to 200,000 THB. We recommend that you carry individual emergency medical and travel insurance.
What vaccinations do I need?
The following website address has information on health: However it’s best to consult your local or a specialist doctor for up to date advice.
What is your Privacy Policy?
The use of any details you provide us are for contact or booking purposes only. We will never sell, rent or share your personal information with a 3rd party, especially your email addresses and phone numbers, without your express permission, unless required by law. Never ever.